Advocacy | ILLINOIS DEPARTMENT OF CHILDREN AND FAMILY SERVICES - Children Family Advocacy Services
406 East Monroe Street, Springfield, IL 62701
Eligibility
Open to all
Hours
Service Hours
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
800-232-3798
Voice·
Primary Program Phone
217-524-2029
Voice·
Alternate Program Phone
Website
https://dcfs.illinois.govLanguages
None
Application process
Call for assistance
Documents Required: None
Fees
No fee
Service area
All ZIP Codes, IL
Provides information to help children & families figure out next steps, when problems arise. Complaints and concerns are handled by an advocate or passed on to a better resource.
Toll-Free Help Line during normal business hours to answer questions on:
welfare issues
problems
concerns
Last assured
04/16/2026
What's Here
Providing organization
ILLINOIS DEPARTMENT OF CHILDREN AND FAMILY SERVICES DCFS
Child welfare agency. Offers various child and family protection programs and hotlines